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Toll Free in U.S. and some parts of Canada call 800-447-7367; outside of U.S. 231-946-3712. Customer Service Representatives are available Monday through Friday 8 a.m. to 5 p.m. EST. Email anytime service@auq.svf.mybluehost.me, or fax 231-946-6180. Our offices are closed New Year’s Day, Memorial Day, Fourth of July, Labor Day, Thanksgiving Day, and Christmas day.
Your customer number is a unique number assigned to your record. This number will be useful when visiting our website or when calling with inquiries about your account with us. Your customer number appears on all mail pieces that you receive from us. If you can’t locate, please call 800-447-7367 or email service@auq.svf.mybluehost.me.
Your contact information can’t be updated online at this time. Please call in U.S. and some parts of Canada 800-447-7367; outside of U.S. 231-946-3712; or e-mail service@auq.svf.mybluehost.me.
To ensure your magazines are delivered to the correct destination, please call in U.S. and some parts of Canada 800-447-7367; outside of U.S. 231-946-3712; or e-mail service@auq.svf.mybluehost.me. Please note which months you’ll be in which locations.
Your customer number is a unique number assigned to your record. This number will be useful when visiting our website to set up your online account or when calling with inquiries about your account with us. Your customer number appears on all mail pieces that you receive from us. It is also printed on the polybag in which your magazine arrives.
If you can’t locate it, please call in U.S. and some parts of Canada 800-447-7367; outside of U.S. 231-946-3712; or e-mail service@auq.svf.mybluehost.me.
Your customer number is a unique number assigned to your record. This number will be useful when visiting our website or when calling with inquiries about your account with us. Your customer number appears on the letter sent with the no-obligation issue.
If you can’t locate it, please call in U.S. and some parts of Canada 800-447-7367; outside of U.S. 231-946-3712; or email service@auq.svf.mybluehost.me. If you are having difficulties using the Sweet Deal promotion code, let the Customer Service Representative know, and we’ll extend the offer to you.
Have your requested “Forgot My Password?” This is the first option you should choose. When you receive the temporary password by email please try what is provided.
If still unsuccessful please contact us at 800-447-7367, 231-946-3712 or email service@auq.svf.mybluehost.me.
The email address that you request the “Forgot My Password” email be sent to must match the email address on file. If not, you will not receive the “Forgot My Password” email.
Please contact Customer Service at 800-447-7367 in U.S. and portions of Canada; 231-946-3712 outside of U.S.; or e-mail service@auq.svf.mybluehost.me.
Once your account is created for the BBS (http://bbs.livesteam.net/) you will receive a confirmation email with a link. You will need to click on this link to complete the registration process.
Note: Your username and password for the BBS is separate from your store/subscription account and require separate registrations.
The system requires separate accounts be created one for the BBS and another for Storefront for security purposes.
Contact Customer Service at 800-447-7367 in U.S. and portions of Canada; 231-946-3712 outside of U.S.; or e-mail service@auq.svf.mybluehost.me.
It is likely that your email address in our system is incorrect, so please provide your email address.
Have your requested “Forgot My Password?” This is the first option you should choose. When you receive the temporary password by email please try what is provided, if still unsuccessful please contact us at 800-447-7367, 231-946-3712, or e-mail service@auq.svf.mybluehost.me.
Contact Customer Service at 800-447-7367 in U.S. and portions of Canada; 231-946-3712 outside of U.S.; or e-mail service@auq.svf.mybluehost.me.
If you requested that we bill you for your subscription, one issue is sent and then an invoice is mailed at the first of the next month. Invoices are typically printed around the 25th of the month, but may not arrive in your mailbox until the 15th. The invoice and the payment may have crossed in the mail.
If in doubt, please call in U.S. and some parts of Canada 800-447-7367; outside of U.S. 231-946-3712; or e-mail service@auq.svf.mybluehost.me.
You can check online at My Subscriptions or contact Customer Service at 800-447-7367 in U.S. and portions of Canada; 231-946-3712 outside of U.S.; or e-mail service@auq.svf.mybluehost.me.
There are standard mail dates for each publication, those dates vary depending on which publication and its schedule. Your new issue should arrive within the first week of the month of the cover date.
You may call in U.S. and some parts of Canada 800-447-7367; outside of U.S. 231-946-3712; or e-mail service@auq.svf.mybluehost.me.
If you haven’t received your issue, contact Customer Service at 800-447-7367 in U.S. and portions of Canada; 231-946-3712 outside of U.S. or email service@auq.svf.mybluehost.me.
Please visit My Subscriptions.
Most of Village Press Publications are bi-monthly and a few are quarterly. The first renewal notice is sent at the time your second-to-last magazine is mailed. You may renew at this time or you can wait until your last issue is mailed, and there will be no lapse in your subscription.
If there is no option to renew appearing, then your subscription is not up for renewal at this time. Renewals are available only when two or fewer issues remain on a subscription.
If you are a subscriber with us, log into your online account. If you are new, create a brand new record for yourself. Select the subscription you want to give as a gift and During checkout “Step 1 of 3″ on the storefront, answer “Yes” to the question “Send As Gift”.
Here you can enter a personal message that will be printed on a postcard, we will mail on your behalf. Next, add the recipient’s address to this same screen and then complete the checkout process.
Contact Customer Service at 800-447-7367 in U.S. and portions of Canada, 231-946-3712 outside of U.S., or e-mail service@auq.svf.mybluehost.me. It is helpful to review both mailing labels with us when you call.
Digital issues are not available at this time.
Our product orders ship daily by media mail postal service, unless expedited service is requested. Please allow 7-10 business days for products to arrive.
Some of our most current years of back issues are listed and available for purchase at the Online Storefront. For earlier copies you will need to contact our Customer Service at 800-447-7367 in U.S. and portions of Canada; 231-946-3712 outside of the U.S.
Back issue orders take two to three weeks to arrive once they are mailed. Back issues mailings are processed once a week.
Browse through our online article index. You can search by author, subject, or issue – or do a general search.
We apologize if you received a no-obligation issue or a promotion that did not interest you. Please call in U.S. and some parts of Canada 800-447-7367, outside of U.S. 231-946-3712, or e-mail service@auq.svf.mybluehost.me and we will remove your name from future mailings.
The letter that accompanied your no-obligation issue contains the web address to take advantage of the Sweet Deal and the promotion code you’ll need to use.
If you have received an invoice you will need to contact Customer Service at 800-447-7367 or 231-946-3712 and payment can be applied using a credit card; currently you cannot apply payments to invoices on our website. If renewing, you can select the term on the subscription you want and proceed through the checkout process. Remember to have your customer number available for registration or if you have already created an online record, simply log in to your account and completing the checkout process.
Village Press accepts VISA, MasterCard, and American Express.
By adding service@auq.svf.mybluehost.me to your contacts you should be able to view the graphics with the next email you receive from us.
Please select the “unsubscribe” option on the email you have received. It will be located at the bottom of the email. Or contact Customer Service at 800-447-7367 in U.S. and portions of Canada; 231-946-3712 outside of U.S. or email service@auq.svf.mybluehost.me.